Privacy Policy
Effective Date: May 11, 2026
Business Name: EYEQ LENS LLC d/b/a PYNCHED
Phone: 786-928-6348
Address: 6422 Barry Dr, Jacksonville, FL 32208
Website: https://www.pynched.com
Email: Team@pynched.com
1. Introduction
EYEQ LENS LLC d/b/a PYNCHED respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, forms, phone calls, text messages, appointment requests, and related business communications.
By using our website, submitting a form, booking a call, or communicating with PYNCHED, you agree to the practices described in this Privacy Policy.
2. Information We Collect
PYNCHED may collect the following information when you contact us, submit a form, request information, book an appointment, or communicate with our team:
- Name
- Company name
- Job title or role
- Email address
- Phone number
- Business type or industry
- City and state
- Appointment details
- Service interests
- Communication preferences
- Information you choose to provide in messages, forms, or calls
We may also collect basic website usage information, such as pages visited, form submissions, and general interaction data.
3. How We Use Your Information
PYNCHED uses collected information to:
- Respond to inquiries
- Schedule discovery calls or appointments
- Send appointment confirmations and reminders
- Follow up on service requests
- Provide customer support
- Manage business communications
- Improve our services and communication process
- Provide information about requested PYNCHED solutions
- Maintain records of customer and prospect communications
PYNCHED may send non-marketing text messages related to appointment scheduling, service inquiries, lead follow-up, missed-call responses, discovery call reminders, customer support updates, and account-related communications.
4. SMS/Text Messaging Privacy
If you provide your mobile number and consent to receive text messages from EYEQ LENS LLC d/b/a PYNCHED, we may send you non-marketing SMS messages related to your inquiry, appointment, service request, or customer support needs.
Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out at any time or HELP for assistance.
5. Non-Sharing Clause
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. How We Protect Your Information
PYNCHED takes reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we work to use reasonable business safeguards.
7. Service Providers
PYNCHED may use trusted service providers to help operate our website, communication systems, appointment scheduling, customer support, and business tools.
These providers may only access information as needed to support services for PYNCHED. They are not permitted to use mobile opt-in data or consent information for their own marketing or promotional purposes.
8. Cookies and Tracking
Our website may use cookies, pixels, or similar technologies to improve website performance, understand visitor activity, and support business operations.
You may adjust your browser settings to refuse cookies, but some website features may not work properly.
9. Data Retention
PYNCHED keeps information for as long as needed to respond to inquiries, provide services, manage business records, meet legal obligations, resolve disputes, and maintain operational records.
10. Your Choices
You may request to update, correct, or delete certain personal information by contacting us.
You may opt out of SMS messages at any time by replying STOP.
You may request help by replying HELP or contacting us directly at:
Phone: 786-928-6348
Email: [Insert Support Email]
11. Children’s Privacy
PYNCHED does not knowingly collect personal information from children under the age of 13. Our services are intended for businesses and adult users.
12. Changes to This Privacy Policy
PYNCHED may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
EYEQ LENS LLC d/b/a PYNCHED
Phone: 786-928-6348
Email: Team@pynched.com
Address: 6422 Barry Dr, Jacksonville, FL 32208